FAQs

DELIVERY FOR SINGAPORE

1. When can my order be delivered? 

• Orders made before 10am on a working day will be processed. The courier will come the next day.

2. How long does it take to get my orders delivered? 

• Once the courier picks up your parcel, you can except it to arrive within 2 working days.

3. How much does delivery cost? 

• We apply a flat delivery rate of $4.50 for orders below $40. 

4. How can my order qualify for free delivery? 

• We offer free delivery within Singapore for orders of $40 and above.

5. What should I do when the package is damaged upon delivery?

• In the event that the delivered package is damaged, please contact us at info@greenlife.sg with photos of the damaged packaging. We will get in touch with you.

6. Can I order to other countries outside of Singapore?

• Yes we offer international delivery outside of Singapore. 

PAYMENTS

7. What modes of payment do you accept for online orders? 

• We accept payment by all major credit cards, and Paypal. 

8. When will my credit card by charged? 

• Your card will be charged upon checkout

9. What currency is my purchases in? 

• All purchases are processed in Singapore Dollars (SGD) 

EXCHANGE & REFUNDS

10. How can I exchange or return my purchases?

• All products cannot be exchanged or returned. 

11. What if the item I ordered is no longer available?

• If the item you ordered is no longer available, we would provide you an alternative solution. A member of our customer service will contact you to suggest an alternative item or refund you for the non-available item.  

12. Can my order be cancelled? 

• All orders cannot be cancelled.